GOOD QUESTIONS. STRAIGHT ANSWERS.

Wired Snowboards is based in Vancouver, Canada. However, due to various factors it is uneconomical to produce all of our snowboards in Vancouver. For this reason, our in-season line is produced with our partner factory in China, while custom orders, special shop orders and some smaller production runs, such as the ARC, Devun Walsh series pro model are produced in Canada.

We create our graphics in a variety of ways, combining in-house design, artist collaborations and digital tools when needed. Each approach helps bring a different idea or style to the Wired lineup.

For custom boards, we work with your ideas, photos or sketches to create something personal. From original artwork to a design built around your vision, we’ll help bring it to life.

We don’t currently offer skis in the Wired lineup because snowboarding is our passion. However, we do produce skis for other brands through our OEM and white label programs.

Wired Snowboards comes with a 3 Year Limited Warranty.

All warranty claims must be accompanied by a proof of purchase from an Authorized Wired Dealer. Wired will repair or replace any board found to be covered under our warranty policy.

What is covered by the warranty policy?

Wired Snowboards guarantees all products sold by Wired Snowboards to be free of defects in material or workmanship for a period of three (3) years from the date of purchase.

What kinds of damage aren't covered in the warranty?

The warranty won't cover damages caused by misuse, abuse, accidents, neglect, normal wear and tear, theft, or anything not related to defects in materials or workmanship.

Warranty Shipping Policy

Customers are responsible for covering the charges for shipping and insuring packages to Wired Snowboards. Wired Snowboards cannot be held responsible for lost packages or items lost during transit. We highly recommend using UPS, FedEx, or USPS with a tracking number when shipping your package. Please retain your tracking information until the warranty claim process is finished. Once the warranty process is completed, Wired Snowboards will cover the shipping costs to return the products to the customers. For items covered under warranty, Wired Snowboards will repair or replace them at our discretion, with a preference for repair whenever possible.

Wired reports warranty claims on fewer than 0.5% of products sold each year. This annual claims figure is separate from the coverage and exclusions above.

Custom snowboard prices include shipping to Canada and the USA. Shipping to Europe is an additional $150 CAD; import duties and VAT are additional. Contact Rob for other destinations. Ready-to-ship products use the rates shown at checkout.

Please be aware that for orders shipping to locations outside of Canada, there will be additional destination costs of import duty, local tax and shipment clearance. These costs vary with each country. Wired uses different shipping companies depending on final destination. We can not ship to P.O. Boxes. Sorry for the inconvenience. 

Please make sure you fill out all important shipping information. Name, address and contact number is needed for all shipping.

Your custom snowboard takes 30–50 days to build after final artwork approval. We prepare a mockup for you to approve before production begins.

Shipping time is additional and varies by destination. You will receive tracking details when your board ships.

Custom orders cannot be cancelled once artwork is approved. Before approval, contact rob@wiredsnowboards.com to discuss your order. This cancellation rule is separate from the three-year limited warranty. Read the full policy.

Please email rob@wiredsnowboards.com if you would like to carry Wired Snowboards in your shop or distribute our boards in your country.