Shipping policy

Shipping Policy

At Wired Snowboards, we’re dedicated to delivering your custom snowboards safely and efficiently. Below, you'll find all the details about our shipping process.  

Processing Time
- Each snowboard is handcrafted with care, so processing times for custom orders typically range from 2-4 weeks.  
- Ready-to-ship items are processed within 2-3 business days.  

Shipping Costs
- We charge flat rates for shipping based on your region or country to help cover some of the costs.  
- Shipping rates will be displayed at checkout for transparency and simplicity.  

Delivery Times
- Delivery times vary depending on your location:  
  - Canada: 3-7 business days after shipping.  
  - USA: 5-10 business days after shipping.  
  - International: 7-15 business days after shipping.  
- Please note that delivery times may be affected by factors beyond our control, such as customs or carrier delays.  

Order Tracking 
- Once your order ships, you’ll receive a tracking number via email so you can monitor its progress in real-time.  

International Shipping
- We ship to select countries worldwide. Customs duties, taxes, or fees may apply depending on your location, and these costs are the responsibility of the customer.  

Lost or Damaged Packages*  
- In the rare event of a lost or damaged package, please contact us at rob@wiredsnowboards.com within 7 days of the estimated delivery date. We’ll work with the carrier to resolve the issue as quickly as possible.  

Questions?
If you have any questions or need further assistance, feel free to reach out to us at [insert contact email].  

Thank you for choosing Wired Snowboards. We’re excited to deliver a board designed just for you!